Compliance & Disclosures
Regulatory status & purpose
Tri-Hearts Skills Center is a private occupational school; the Dual NA/HHA program is occupational (job-preparation), not recreational/avocational.
Refund & cancellation
Key student rights under M.G.L. c.255 §13K and 230 CMR 15.04: funding-denial termination option; early-withdrawal refund window; allowable admin deductions; transcript non-withholding. See Enrollment Agreement for full terms.
Non-discrimination
The school does not discriminate on the basis of any protected status and maintains an inclusive, respectful learning environment.
Complaint process
Internal written process with a 10-day written response; external contact (MA DOL) provided for unresolved matters.
Inclement weather & emergencies
Closures/delays communicated via official channels; all missed hours must be made up.
Privacy
We collect only what we need for admissions and program operations and do not sell personal data. Student records handled per applicable law and clinical confidentiality expectations (HIPAA at clinical sites).